Frequently Asked Questions
European-quality garage doors, rolling shutters, and gate automation — fast installation, real 2-year warranty, UAE-wide coverage.
General Questions
AI Help – Instant Assistance (24/7)
Account Questions
1. General Questions
What’s the difference between your European and Standard types?
European Type: Italpannelli (Italy) panels + DOCO (Germany) hardware + Marantec (Germany) motor — quiet, durable, villa-grade.
Standard Type: German motor + local panels/accessories — budget-friendly for rentals/warehouses.
Do your products come with warranty?
Yes. Every item we install is covered by a real 2-year warranty on materials and workmanship. We handle claims directly — no middlemen.
Which motor brands do you install?
Marantec, Sommer (Germany), CASIT (Italy), and — depending on site/door type — BFT, Nice, Life, DORMA.
Can I automate my existing manual door or gate?
Yes. After a quick compatibility check, we can install automation within 1–2 days (or <24 hours urgent, +7%).
Where do you operate?
We cover all seven emirates: Dubai, Sharjah, Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
City pages: Dubai · Abu Dhabi · Sharjah · Ajman · RAK · Fujairah · UAQ
2. Installation & Payment
How long does installation take?
- Garage Doors / Rolling Shutters: 14–21 days (Standard) · Under 7 days (Urgent +7%)
- Gate Motors: 1–2 days (Standard) · Under 24 hours (Urgent +7%)
What are your payment terms?
1) 80% advance + 20% after completion
2) 100% advance for express scheduling
How do I get a quotation?
Tap WhatsApp → choose product → answer a few quick questions. Our AI-assisted system sends an instant, accurate price, then our team verifies.
3. Maintenance & After-Sales
Do you offer maintenance contracts (AMC)?
Yes. AMCs for garage doors, rolling shutters, and sliding/swing gate motors. Includes inspection, lubrication, safety sensor testing, and emergency call-outs.
What if my door stops working?
Same-day troubleshooting within working hours. After hours, our TechVirtuoso virtual technician guides initial diagnostics and escalates if needed.
Our TechVirtuoso AI assists with instant quotes and smart troubleshooting. Share a photo or short video and get guided steps. Human team jumps in when needed.
Get an instant quote with AI
The AI will safely guide you through quick checks:
Power & breaker check, remote battery, and obstacle test.
Sensors alignment (garage/shutter) and manual release instructions.
Records findings → escalates to human if parts/service are required.
AI troubleshooting (before a technician is sent)
The AI will safely guide you through quick checks:
Power & breaker check, remote battery, and obstacle test.
Sensors alignment (garage/shutter) and manual release instructions.
Records findings → escalates to human if parts/service are required.
What to send (gets you faster help)
Wide photo of the full door/gate from the outside.
Close-up of motor/control box and any error lights.
Short 10–20s video showing the issue/noise.
Optional: approximate width × height and location/city.
Response times & escalation
Mon–Sat 08:00–17:00: Human team replies same day after AI triage.
After hours: AI guides you; human handoff next business day unless Urgent is requested.
Privacy & data use
Photos/videos are used only to diagnose and quote your job. We do not sell data. By messaging us, you consent to secure processing for service delivery.
Fast Fixes Before a Technician Arrives
Door won’t close
1) Clear sensor path · 2) Clean sensor lenses · 3) Check remote battery · 4) Try wall button. WhatsApp AI
Motor hums but doesn’t move
Check manual release lever, remove load, try again. If still stuck, send a 10–20s video to WhatsApp AI for diagnosis.
Rolling shutter stuck halfway
Turn power off/on, test switch, check for visible obstructions. Do not force. Share a photo of the side tracks via WhatsApp.
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.
